The Brew Point — Support
A brand of Urban Beverages
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For kiosk payment / dispense issues, always use the QR code on the kiosk. The QR automatically links your request to the correct kiosk for faster verification.

How to raise a request View FAQs

Refund / Failed Dispense

Scan kiosk QR

Payment deducted, no beverage, partial dispense, incorrect beverage. Upload UPI screenshot for faster verification.

BrewPass (RFID) Help

Card / Recharge

Recharge request, recharge not reflected, card not working, balance queries.

Business / Placement Enquiry

New locations

Want a Brew Point installed at your campus/hospital/workplace? Submit an enquiry.

FAQs & Troubleshooting

Self-help

Quick answers to common issues and what to do before raising a ticket.

How to raise a request
  1. Scan the QR code displayed on the kiosk.
  2. Select the issue type (No dispense / Payment deducted / BrewPass etc.)
  3. Enter your details and add a short summary.
  4. Upload UPI payment screenshot (for payment/refund cases).
Response time: within 12 working hours. Refunds (if eligible) are processed after verification using kiosk logs and payment proof.
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